Last updated: 04.06.2026
This Privacy Policy and Personal Data Protection explains how the website of Zdorovo Dental, https://www.zdorovo-dent.com.ua/en/, collects, uses, stores, and protects users’ personal data.
The administrator of personal data is Individual Entrepreneur Roman Hryhorovych Veklenko, who determines the purpose, scope, and procedure for processing users’ personal data on the website.
Public clinic name: Zdorovo Dental Clinic.
Clinic address: Kyiv, 34A Yevhena Konovaltsia Street.
Phone: +38 066 358 88 64.
Email for personal data requests: zdorovodc@gmail.com.
This Policy has been prepared taking into account the Law of Ukraine “On Personal Data Protection”, which regulates relations related to the protection of personal data during its processing.
1. Definitions
Website — the website https://www.zdorovo-dent.com.ua/en/, which contains information about the clinic, services, doctors, appointment terms, and contact details.
User — an individual who visits the website, views its pages, submits a request, fills out an appointment form, or contacts the clinic through the contact channels available on the website.
Personal data — information or a set of information about an individual who is identified or can be identified.
Processing of personal data — any actions with personal data, including collection, registration, storage, use, updating, transfer, anonymization, or deletion.
2. What personal data we may collect
When using the website, we may receive the following data:
- user’s name;
- phone number;
- email;
- text of a message or comment submitted through a form;
- information voluntarily provided by the user when booking a consultation;
- technical data: IP address, browser type, device type, operating system, viewed pages, date and time of website visit;
- data about the source of the visit, viewed pages, and interaction with individual website elements;
- cookie data.
The forms on the website are intended for initial communication and booking an appointment at the clinic. We do not ask users to submit medical information, full medical documentation, diagnoses, examination results, or other health-related data through the website. To make an appointment, it is enough to provide contact details and a short message if it is needed to clarify the request.
3. Where we receive data from
We may receive personal data when the user:
- fills out an appointment form;
- submits a request through a pop-up form;
- fills out a form on the contacts page;
- follows a link to a messenger or another communication channel;
- calls the clinic using the phone number listed on the website;
- interacts with the website, cookie banner, or website pages.
Data is provided by the user voluntarily. If the user does not want to provide personal data through the website, they may not fill out the forms and may contact the clinic in another available way.
4. Purpose of personal data processing
Personal data may be used for:
- processing a consultation or appointment request;
- contacting the user by phone, email, or messengers;
- clarifying the details of the request;
- organizing an appointment, consultation, or preliminary booking;
- providing information about the clinic’s services;
- processing requests, inquiries, or reviews;
- improving the website;
- analyzing website traffic and usability;
- ensuring website security;
- complying with the requirements of Ukrainian law.
We do not use personal data for purposes unrelated to the operation of the website, communication with the user, processing requests, or providing clinic services.
5. Legal grounds for data processing
Personal data is processed on the basis of:
- the user’s voluntary consent;
- the need to process the user’s request, application, or inquiry;
- the legitimate interest of the website administrator in ensuring the operation, security, and improvement of the website;
- compliance with the requirements of Ukrainian law.
The user gives consent to the processing of personal data by filling out a form on the website and ticking the relevant checkbox confirming agreement with this Privacy Policy.
6. Website forms
The website may contain:
- consultation appointment forms;
- pop-up appointment forms;
- feedback forms;
- a form on the contacts page;
- other forms for contacting the clinic.
Before submitting a form, the user must confirm consent to this Policy. The consent checkbox must not be pre-selected by default.
The form must not be submitted without the user’s confirmation of consent to the processing of personal data.
The user is responsible for the accuracy of the data they provide in the website forms.
7. Cookies
The website uses cookies for proper operation, saving user settings, analyzing website interaction, and improving usability.
Cookies may be used for:
- ensuring the basic operation of the website;
- saving the website language version;
- saving the user’s cookie preferences;
- analyzing website traffic;
- improving the structure, content, and functionality of the website;
- operation of advertising or analytics services, if such services are connected.
The website may use the following categories of cookies:
- technical cookies — necessary for the website to function;
- functional cookies — help save the user’s choices, such as language version or cookie consent;
- analytical cookies — help understand how users interact with the website;
- marketing cookies — may be used for advertising purposes if relevant services are connected.
The user can accept or reject the use of cookies through the cookie banner on the website. The user may also restrict or delete cookies in their browser settings.
Disabling certain cookies may affect the correct operation of some website functions.
8. Third-party services
Third-party services may be used for the operation of the website, analytics, communication, and processing of requests, including:
- web analytics services;
- advertising services;
- CRM systems;
- telephony or call-tracking services;
- email services;
- messengers;
- website security services;
- hosting and technical support services.
Such services may access only the data necessary to perform the relevant function: processing a request, communicating with the user, analytics, advertising, security, or technical support of the website.
9. Transfer of personal data to third parties
We do not sell users’ personal data and do not transfer it to third parties for their independent use.
Personal data may be transferred to third parties only when it is necessary for:
- processing the user’s request;
- contacting the user;
- operation of the website, analytics, advertising, or technical support;
- compliance with the requirements of Ukrainian law;
- protection of the rights and legitimate interests of the website administrator;
- performing actions to which the user has consented.
Access to personal data may be granted only to authorized persons who need such information to perform their official or contractual duties.
10. Storage of personal data
Personal data is stored for the period necessary to achieve the purpose of its processing, including processing a request, communicating with the user, organizing an appointment, or complying with legal requirements.
The storage period may depend on:
- type of request;
- method of communication;
- technical settings of the website and services;
- legal requirements;
- the need to protect the rights and legitimate interests of the website administrator.
After the purpose of processing has been achieved or the user withdraws consent, personal data may be deleted or anonymized, unless there are legal grounds for further storage.
11. Protection of personal data
We apply organizational and technical measures to protect personal data from unauthorized access, loss, alteration, disclosure, or unlawful use.
Such measures may include:
- restricting access to personal data;
- using secure data transmission channels;
- controlling access to website administrative systems;
- technical maintenance of the website;
- using security and backup services, if connected.
At the same time, no method of data transmission over the Internet can guarantee absolute security, so the user should be careful about the information they provide through the website.
12. User rights
The user has the right to:
- know what personal data is being processed;
- receive information about the purpose and procedure of personal data processing;
- request clarification, updating, or correction of personal data;
- request deletion of personal data if there are no legal grounds for further storage;
- withdraw consent to personal data processing;
- object to certain methods of data processing;
- submit a request regarding the use of their personal data.
To exercise these rights, the user may contact us using the contact details specified in this Policy.
13. Data of minors
The website is not intended to independently collect personal data of children without the involvement of parents or legal representatives.
If the request concerns a consultation or treatment of a child, personal data must be provided by one of the parents or a legal representative.
14. Links to third-party resources
The website may contain links to third-party resources, including social networks, messengers, maps, review services, or other websites.
This Policy does not apply to third-party resources. The website administrator is not responsible for the content, security, or privacy policies of such resources.
If the user follows links from the website to messengers, social networks, maps, or review services, further data processing is carried out according to the rules of those third-party services.
15. Changes to this Policy
We may update this Policy in case of changes to website functionality, connection of new services, changes in the procedure for personal data processing, or changes in legislation.
The current version of the Policy is always available on this page.
16. Contacts
For questions regarding the processing of personal data, the user may contact:
Individual Entrepreneur Roman Hryhorovych Veklenko
Address: Kyiv, 34A Yevhena Konovaltsia Street
Phone: +38 066 358 88 64
Email: zdorovodc@gmail.com